Inleiding

The Next Business Day Advanced Hardware Replacement Services (NBD AHR) service provides replacement hardware to be shipped to the customer's door for next business day delivery provided the Return Material Authorization (RMA) is approved prior to 2 pm local time.

Specifications

General
Service Included	Advance parts replacement
Location	Shipment
Full Contract Period	1 year
Response Time	Next business day
Details
Service & Support	Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day ¦ New releases update - 1 year ¦ Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Product info support - web support - 1 year - availability: 24 hours a day / Monday-Sunday ¦ Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Compatibility Information
Designed For	P/N: AP-0650-60020-WW