Inleiding

Premier support from Extreme Networks,is a proactive,high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs,provide analysis and recommendations while building strong customer relationships,all focused on keeping your network performing at optimal levels.

Specifications

General
Service Included	Advance hardware replacement
Location	Shipment
Full Contract Period	1 year
Response Time	4 hours
Service Availability	24 hours a day / 7 days a week
Details
Service &Support	Extended service agreement - advance parts replacement - 1 year - shipment - response time:4 h (distance from customer site - 160 km) - availability:24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - availability:24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year Technical support - monitoring - 1 year New releases update - 1 year
Compatibility Information
Designed For	P/N:5720-24MW