Inleiding

Premier support from Extreme Networks,is a proactive,high touch post sale support service that assists customers in supporting their Extreme Networks products and network. All resources and deliverables are designed to manage your day-to-day technical needs,provide analysis and recommendations while building strong customer relationships,all focused on keeping your network performing at optimal levels.

Specifications

General
Service Included	Parts and labour
Location	On-site
Full Contract Period	1 year
Response Time	4 hours
Service Availability	24 hours a day / 7 days a week
Details
Service &Support	Extended service agreement - parts and labour - 1 year - on-site - response time:4 h (distance from customer site - 160 km) - availability:24 hours a day / Monday-Sunday Technical support - phone consulting - 1 year - availability:24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday Training - 1 year - 4 incidents per year Technical support - monitoring - 1 year New releases update - 1 year
Compatibility Information
Designed For	P/N:5720-24MW