Inleiding

Datalogic Ease of Care 3-Day Comprehensive is a comprehensive post-sales service program designed to help organizations maximize the uptime and longevity of their Datalogic automatic data capture (ADC) devices, including barcode scanners and mobile computers. The service provides a 3-business-day repair turnaround (excluding transit time), comprehensive coverage for accidental damage and normal wear and tear, and repairs performed by factory-trained technicians using genuine Datalogic parts. It is an ideal solution for businesses seeking a balance between rapid service and cost-effective lifecycle management.

Features

• 3-Business-Day Repair Turnaround - Fast repair service to minimize equipment downtime and maintain business continuity (excluding shipping transit time).
• Comprehensive Incident Coverage - Covers accidental damage, normal wear and tear, component failures, and manufacturing defects, reducing unexpected repair costs.
• Factory-Certified Repairs - Repairs are completed by Datalogic-certified technicians using genuine replacement parts, approved repair procedures, and quality testing.
• Selected Factory Upgrades - Eligible devices receive applicable firmware and hardware updates during the repair process when available.
• One-Way Ground Shipping Included - Includes one-way ground freight in supported regions, helping reduce repair logistics costs.
• Software Maintenance - Includes maintenance for supported Wavelink Avalanche® and Terminal Emulation™ software on eligible Datalogic mobile computers.
• Flexible Service Plans - Available as multi-year service contracts (typically 3-year and 5-year options) with renewal availability in supported regions.
• Online Repair Management - Access to Datalogic's Return Material Authorization (RMA) system and customer support for efficient repair request processing.

Benefits

• Reduces costly device downtime with fast repair turnaround.
• Protects devices against accidental damage and everyday wear.
• Provides predictable maintenance costs through comprehensive service coverage.
• Extends the operational life of Datalogic hardware.
• Ensures repairs meet original factory quality standards.
• Helps maintain productivity in mission-critical business environments.