Inleiding

Cohesity Premium Support empowers customers to solve their siloed data and storage challenges with Cohesity web-scale secondary data and applications. Cohesity delivers fast,complete,high-quality technical responses all day,every day while striving to achieve the highest level of customer satisfaction.

Features

• Around-the-clock response
• Communication your way
• Feature & maintenance release access
• Proactive escalation & monitoring
• Parts delivery

Specifications

General
Service Included	Parts
Location	Shipment
Full Contract Period	1 year
Response Time	Next business day
Details
Service &Support	Extended service agreement - parts - 1 year - shipment - response time:NBD Technical support - phone consulting - 1 year - response time:1 h - availability:24 hours a day / Monday-Sunday - priority 1 Technical support - phone consulting - 1 year - response time:2 h - availability:24 hours a day / Monday-Sunday - priority 2 Technical support - phone consulting - 1 year - response time:4 h - availability:24 hours a day / Monday-Sunday - priority 3 Technical support - e-mail consulting - 1 year - availability:24 hours a day / Monday-Sunday Technical support - web support - 1 year - availability:24 hours a day / Monday-Sunday New releases update - 1 year
Compatibility Information
Designed For	P/N:C5026-10G-RJ45-4