Inleiding

Datalogic Ease of Care (EASEOFCARE) 2-Day Comprehensive is a premium post-sales service program designed to maximise the uptime and reliability of Datalogic automatic data capture (ADC) devices, including barcode scanners and mobile computers. The service provides comprehensive repair coverage with a fast two-business-day turnaround (excluding transit time), helping businesses minimise operational disruptions and reduce the total cost of ownership. It includes protection against accidental damage, normal wear and tear, and component failures, ensuring devices are restored quickly using genuine Datalogic parts and factory-certified repair procedures.

Features

• 2-Business-Day Repair Turnaround - Fast repair service (excluding shipping transit) to minimize device downtime.
• Comprehensive Coverage - Covers accidental damage, normal wear and tear, component failures, and manufacturing defects.
• Factory-Certified Repairs - Repairs performed by Datalogic-trained technicians using genuine replacement parts and approved repair procedures.
• Factory Upgrades Included - Selected firmware and hardware updates are applied during service when applicable.
• Round-Trip Express Shipping - Two-way freight is included in many regions, simplifying the repair process and reducing unexpected costs.
• Software Maintenance - Includes maintenance for supported Wavelink Avalanche® and Terminal Emulation™ software on eligible Datalogic mobile computers.
• Flexible Coverage Terms - Available as 3-year and 5-year service plans at the time of purchase, with renewal options in supported regions.
• Online Repair Management - Access to Datalogic's Return Material Authorization (RMA) process and technical support for efficient service requests.

Benefits

• Minimizes business downtime with rapid repair turnaround.
• Protects against costly accidental damage and everyday wear.
• Reduces maintenance expenses through predictable service costs.
• Ensures repairs meet original factory quality standards.
• Extends the operational life of Datalogic devices.
• Improves productivity by returning equipment to service quickly.