Inleiding

HPE Foundation Care Service (HPE Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

Features

• Make one call to access global support specialists
• Resolve issues quickly with alerts and access to actionable information
• Use the unique combination of automated support and HPE expertise

Specifications

General

Full Contract Period	3 years
Service Included	Replacement
Location	Shipment
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week
Class of Equipment	Complicated network devices

Details

Service & Support

Extended service agreement - replacement - 3 years - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday New releases update - 3 years Product info support - web knowledge base access - 3 years

Compatibility Information

Designed For

P/N: JL807A, JL807A#ACC, JL807AR#ABA