Inleiding

HPE Tech Care Service is the operational support service for HPE hardware and software products (including on-premises and as-a-service versions). HPE Tech Care Service can help IT teams focus on moving the business forward by proactively searching for better ways to do things, as opposed to just focusing on reactive issues.
HPE Tech Care Service enables direct access to product-specific specialists and provides general technical guidance to help Customers not only reduce risk but also find ways to do things more efficiently. HPE Tech Care Service Customers can access support through multiple channels that include telephone, a real-time chat facility, automated incident logging, and HPE moderated forums with defined response times. Customers gain access to expert technical resources with specialized knowledge in hardware and/or software within the context of the specific workload and can help the Customer avoid spending time answering triage or entitlement questions.

Specifications

General Information
Product Type	Service
Manufacturer Part Number	H76K1E
Service Name	Pointnext Tech Care Essential with Comprehensive Defective Material Retention - Extended Service
Manufacturer	Hewlett Packard Enterprise
Brand Name	HPE
Service Information
Provided Support	Web Support
	Repair
	Visual Remote Guidance
	Comprehensive Defective Material Retention
	Knowledge Base Access
	New Releases Update
	Parts Replacement
	Remote Diagnosis
	Phone Support
Service Duration	3 Year
Service Location	On-site
Service Main Type	Maintenance
Service Characteristic	Parts & Labour
Service Response Time	4 Hour - Parts and Labor (distance from customer site - 160 km)