Inleiding

Customers may contact HPE support by telephone 24 hours a day 7 days per week to log support incidents. Response times will depend on the service level of the covered product.
2-hour standard response (Basic service): For calls on products covered by a basic service agreement, HPE shall provide a 2-hour phone response from a product specialist during the coverage window. Support incidents received outside coverage window shall be acknowledged the following coverage day.

Specifications

Web support	Yes
Service type	Basic Onsite Service
Number of years	5 year(s)
Type	On-site
On-site support	Yes