Inleiding

Lenovo Premier Support provides ANZ based advanced troubleshooting and end-to-end case management.

As IT budgets contract,you want to realize increased efficiency from your existing in-house IT support teams. The Lenovo Premier Support assists by providing highly trained personnel to support during extended hours with a focus on advanced troubleshooting and dedicated case management.

Specifications

General
Service Included	Parts and labour
Location	On-site
Full Contract Period	1 year
Response Time	Next business day
Service Availability	8 hours a day / 5 days a week
Details
Service &Support	Extended service agreement - parts and labour - 1 year - on-site - response time:NBD - availability:8 hours a day (9:00 AM - 5:00 PM) / Monday-Friday Technical support - phone consulting - 1 year - availability:12 hours a day (7:00 AM - 7:00 PM) / Monday-Friday