Inleiding

Priority access, faster replacements, and deep engineering support, built for environments where downtime isn't an option.

Features

• Priority case handling (2 Hour SLA for P1 Cases)
• Fast-track escalation to Level 2 engineers
• Next-business-day hardware replacement
• Scheduled support calls & quarterly reporting

Specifications

Service	Overdrive Support
License	Extended Service Agreement
Duration	5 Year