Inleiding

The SMART Technologies 3-Year SMART Assure Warranty Upgrade with RM for SMART Board is a 3-year extended warranty and support package offered by SMART Technologies for its interactive display products. This service plan builds on the standard manufacturer warranty by adding enhanced support, repair, and replacement coverage, as well as SMART Remote Management (RM) tooling, to give schools, businesses, and organizations more comprehensive protection and peace of mind for their SMART Board hardware. It is typically sold as an add-on when purchasing a SMART Board display or shortly after to extend support beyond the basic warranty period.

Features

• 24/7 remote technical support access through SMART for troubleshooting and assistance with hardware or firmware questions.
• Dedicated support from SMART’s technical team helps diagnose issues quickly.
• Extended hardware protection for three years from the date of purchase, covering defects in materials and workmanship beyond the standard SMART warranty period.
• Includes advanced hardware replacement options where supported — SMART may replace the faulty display with a functional unit, reducing downtime.
• Remote Management (RM) features are included, allowing administrators to monitor and manage SMART Board devices across multiple locations.
• RM helps with tasks like remote firmware updates, device health monitoring, and troubleshooting from a centralized dashboard, reducing the need for on-site service visits.