Inleiding

Customers with mission-critical network requirements cannot afford downtime. SonicWall 24x7 support is an around-the-clock support service.

Features

• Telephone/Web-based support - for basic configuration assistance 24x7
• Software/Firmware updates - for all software and firmware updates and upgrades
• Hardware replacement - advance exchange for replacement of defective hardware
• Support tools - access to Sonicwall's electronic support tools

Specifications

Type	Extended service agreement
Service Included	Advance hardware replacement
Location	Shipment
Return Shipment	At manufacturer expense
Full Contract Period	1 year
Response Time	Next business day
Class of Equipment	Complicated network devices