Inleiding

HPE Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected products. For hardware products covered by HPE Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

Features

• Escalation management
• HPE electronic remote support solution
• Access to electronic support information and services

Specifications

General

Full Contract Period	3 years
Service Included	Replacement
Location	Shipment
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week

Details

Service & Support

Extended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday Technical support - remote diagnosis - 3 years Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday New releases update - 3 years Product info support - web knowledge base access - 3 years

Compatibility Information

Designed For

P/N: JL075A#ABB, JL075A#ACE, JL075AR