Inleiding

The Lenovo Premier Next Business Day + Keep Your Drive service provides reliable support for server equipment, ensuring minimal downtime with prompt service. This extended service agreement includes both parts and labor covered on-site, allowing for quick resolution of issues during regular business hours.
With support available 9 hours a day, 5 days a week, and a response time of next business day, the service ensures that technical support is always within reach. The inclusion of defective HDD retention provides customers peace of mind, knowing that their critical data can be preserved while servicing equipment.

Features

• Comprehensive on-site service that includes parts and labor
• Next business day response time for quick issue resolution
• Technical support available 9 hours a day, 5 days a week
• Defective HDD retention for data security
• Phone consulting included for additional assistance

Specifications

General

Service Included	Parts and labour
Location	On-site
Full Contract Period	5 years
Response Time	Next business day
Service Availability	9 hours a day / 5 days a week

Details

Service & Support

Extended service agreement - parts and labour - 5 years - on-site - response time: NBD - availability: 9 hours a day / Monday-Friday Technical support - phone consulting - 5 years Defective HDD retention - 5 years